Shipping Policy
Domestic Shipping Policy
Shipment Processing Time
All stock orders are usually processed within 1-3 business days. Custom orders should be expected to have a 2-3 week lead time. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Orders will be shipped via UPS Ground or USPS Ground Advantage. Next day or 2nd Day Air services are available if you call into our customer service line at 812-789-6929 or email to info@innovashelfshop.com.
| Shipping method | Estimated delivery time |
|---|---|
| Standard | 3-7 business days |
Alaska and Hawaii
For orders shipping to Alaska and Hawaii additional charges may apply. To place these orders, please contact our customer service department at 812-789-6929 or info@innovashelfshop.com. We reserve the right to apply any additional shipping charges to your order when our customer service department has not been contacted. If additional shipping charges apply, we will contact you to give you the option of accepting the additional charges or canceling your order.
Shipping Cutoff Times
Orders received for in stock items by 2PM ET are usually shipped out the same business day via our ground shipping option. Orders received after 2PM ET are typically shipped the following business day.
Shipment to P.O. Boxes or APO/FPO Addresses
We ship to addresses within the US, but we do not ship to P.O. boxes or APO/FPO addresses.
Wrong or Incomplete Addresses
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address, provided at checkout, is incomplete or incorrect.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped. The e-mail will contain the tracking information to track your package online. The tracking number(s) will be active within 24 hours.
Customs, Duties and Taxes
We are not responsible for any taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Lost or Delayed Orders
A parcel is considered lost after it has been in the postal system for a period of 15 business days. We cannot take responsibility for delays caused by the carrier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
Damages or Missing Parts
If there is any damage to your shipment, a claim must be filed with the carrier. Please contact our customer service department, and we will assist you.
Please save all packaging materials and damaged goods before filing a claim. Be prepared with good pictures showing any damage. If parts are missing, locate the parts list and circle any missing parts and take a picture. Also, please get a picture of the shipping label and have your order number handy. You can send all of this to info@innovashelfshop.com, and we can start processing the damage or missing parts claim.
International Shipping Policy
We currently do not ship outside the United States.